​See our Learner Support Frequently Asked Questions (FAQs) here

Learner Supports

Access, Transfer and Progression (ATP)

There are certain prerequisites in place for participation in our programmes (programme access). In some circumstances there are opportunities for further study (transfer and/or progression).  See here

Learner Charter 

FPTS is committed to providing the best possible service to our learners, and to do that it is important that the respective responsibilities of FPTS as a provider and you as the learner must be clearly understood. See here

Reasonable Accommodations

FPTS recognises that learners may have specific requirements for successful participation in our programmes, and we have a range of Reasonable Accommodations to address this. See our Learner Support FAQs here

Compassionate Consideration

FPTS recognises that on occasion extenuation circumstances may interfere with programme participation, and we have a number of supports in place to address this.  See here

Grade Appeals

A learner who may wish to query an assessment result has the opportunity to do so in an informal or formal way. FPTS has a system in place for rechecks and appeals. See here

Complaints

FPTS recognises that a learner may wish to make a complaint about some aspect of our service. FPTS has a system in place to address informal and formal complaints. See here

Recognition of Prior Learning (RPL)

Learners may wish to have their prior learning considered for purposes of access, exemptions, or credit towards an award. See here